Three steps, one clear check

Fortunica Casino account verification: the papers and the proof

An account check is what a licence asks of every regulated operator, and here it is normally settled within 36 hours.

Start the check

Licensed & AuditedCuraçao Gaming Control Board licence OGL/2011/9316/153, independently tested by GLI, iTech Labs and SIQ since 2011

Your first withdrawal is pending

Check the check before you upload

Use this table when a withdrawal sits waiting and you want the facts in one glance.

Who checks

Fortunica Casino N.V.

Under which licence

Gaming Control Board Curaçao, OGL/2011/9316/153

How long

36 hours

When it is mandatory

At the latest before the first withdrawal

Questions go to

[email protected]

Minimum age checked

18+

Four steps to a cleared account

Send each document once and wait

A rejected photograph is the usual reason a check slips, and this sequence removes it.

Where the request waits

Sign in and look for the documents area of your account, where the request names exactly which item is outstanding; note the deadline shown beside it.

Photograph all four corners

Lay your identity document on a plain surface in daylight and capture all four corners, with no glare, no fingers and no cropped edge across the photograph.

Address page, not a bill folder

Upload proof of address that shows your name and full address as registered here, plus a date inside the recent window the request states.

A cleared account and a released payout

Submit and then leave the request alone; the review usually closes within 36 hours, and you will be contacted at [email protected] if one page is unclear.

Reference sheet

Match each document to the question it answers

Fortunica Casino asks for the shortest list that settles identity, address and payment ownership.

Proof of identity

ConfirmsWho you are and your age

Must showFull name, photo, date of birth, expiry date

Proof of address

ConfirmsWhere you live

Must showYour name, full address, recent date

Payment card photograph

ConfirmsThe card is yours

Must showCardholder name, first six digits, last four digits

Four moments that prompt it

Expect the request at these four moments

Use this when a request arrives and you want to know which trigger set it off.

What did the mismatch flag?

Details typed at sign-up that fail an automatic match against the documents you send are the usual first prompt, so the check runs before any payment leaves.

Is this amount unusual for me?

A payment far above your usual pattern prompts a closer look, and the reviewer asks for a document plus a short note on where the funds came from.

A bigger limit needs paperwork

Raising your own deposit ceiling asks the casino to confirm the new figure is affordable, which brings a request for papers and a brief question about income.

Send your papers with that first cash-out

Cashing out for the first time brings the licence requirement into play, so identity and address papers are gathered before the payment is released.

Trace your deposits back to a source

Holding a licence from the Gaming Control Board Curaçao, number OGL/2011/9316/153, means the operator must know that the money a player stakes is legitimately theirs. Answering a source of funds question is routine housekeeping under that licence, and a straightforward reply with one or two documents usually closes it.

Keep any of the following ready, and send only what the reviewer names.

Recent payslips from your employer
Bank statement covering the last months
Tax return or self-assessment summary
Sale or rental agreement for property
Letter confirming a pension or benefit

Reasons a document returns and the fix

Is a screenshot acceptable? A screen grab loses the fine print and the security features a reviewer needs, so it is refused on sight and the wait starts again. Lay the document on a flat, well-lit surface Photograph it with your phone camera

One name, matched on every page. A name spelt differently from the one on your account, or an address that drifted after a move, stops the reviewer from confirming it is you. Send a paper showing the current spelling Tell support about a recent change of address

Order a new statement today. Address evidence older than the reviewer's window no longer proves where you live, however clear the scan happens to be. Request a fresh statement from your bank Send the newest bill you hold

Answer sheet

While your file sits with us

Read these lines when the request is open and you want the short version before you act.

How long does the account check take once I send papers?+

Send one complete file and most checks close within 36 hours. The clock starts when every item is readable, not when you first send a single picture. A blurred corner can push the finish line back.

Can I send my documents from my phone camera?+

Yes. Open your camera app and fill the frame with the whole page, lit from above and free of glare. Hold still until the small text is sharp, then send it.

Will I have to send the same documents again later?+

Expect to send them once. An accepted document stays on your file, so a later withdrawal does not restart the process. Fresh proof is requested only when something on the account changes or a document passes its date.

Who supervises Fortunica Casino, and what is the licence reference?+

Read the permit before you worry: the Gaming Control Board Curaçao supervises Fortunica Casino under licence OGL/2011/9316/153. That licence is why the document check exists at all, and why it cannot be skipped before a withdrawal.

When does verification have to be finished, at the latest?+

Plan to be verified before your first withdrawal leaves the account; that is the latest point. The casino may also ask at registration or at the first deposit, so keep the papers nearby from day one.

Why was my document refused, and what should I send now?+

Check the note attached to the refusal before you send anything else. A refusal usually means a corner is cropped, the text is blurred or the page is a screenshot. Then send one fresh photograph that answers that point; if the reason is unclear, write to [email protected].

Is it safe to send my ID through this site?+

Yes. Send the files through the site and they travel under 256-bit AES encryption to the team that reviews your file. Nothing about the check is shared with other players.