Answers Inside Minutes

Contact Fortunica Casino

Reach live chat, e-mail or phone any time, 24 hours a day, 7 days a week, and a real person picks it up.

Contact Support Now Trusted by 394,000+ players

Paid out today

824,127 £

5,936 Players exploring now

Licensed & AuditedCuraçao Gaming Control Board licence OGL/2011/9316/153, independently tested by GLI, iTech Labs and SIQ since 2011

Fast Withdrawals£27M paid weekly, average withdrawal processed in 19 minutes, limits up to £70,000 per transaction

Bank-Grade Security256-bit AES encryption protects every transaction and login, audited by iTech Labs for dispute resolution

Fortunica Casino Support Routes

Where Do You Reach A Human?

Real people stand behind each route, and each one answers within a set time we hold ourselves to.

Money Went Missing Just Now

Chat suits a stuck deposit or a bonus that will not apply, and a typical answer lands inside two minutes. It runs around the clock.

Start Chat

Fortunica Casino By E-Mail

Details and screenshots travel well by e-mail at [email protected], which suits document questions and longer cases; expect a reply in about eight hours.

Write To Us

Spoken Help Desk

Calling +44 20 6701 9558 in GMT works when you want a walk-through out loud, and calls are typically picked up within five minutes at any hour.

Call Now

Fortunica Casino In Britain

Check These UK Details Before You Ask

A short scan leaves you knowing who answers, in which language, and where a dispute can go next.

How To Reach

UK phone+44 20 6701 9558

Support time zoneGMT

LanguagesEnglish, German, Finnish, Norwegian

Support e-mail[email protected]

Who Supervises

RegulatorGaming Control Board Curacao, OGL/2011/9316/153

Where To Get Help

Safer gamblingGamCare, BeGambleAware, Gamblers Anonymous UK, GAMSTOP

What Should You Have Ready Before You Write?

Pulling these details together first keeps the conversation on your question rather than on admin.

Registered e-mail address on the account
Your account username and player ID
Transaction reference for any payment query
Screenshot or short description of the error
Verification documents if your account is not yet confirmed

Five Inboxes

One Address, Right Desk, No Forwarding

Sending to the right desk skips the handover and keeps your question from bouncing between teams.

Account Desks

General help[email protected]

Document checks (KYC)[email protected]

Money Desks

Deposits and withdrawals[email protected]

Other Desks

Complaints[email protected]

Data and privacy[email protected]

Business and partnerships[email protected]

Six Facts To Note

Check Who Runs The Site

Reading this leaves you knowing the company, its licence and where a written message reaches it.

Company

Legal nameFortunica Casino N.V.

Company number503241 (Curaçao)

Registered addressDr. M.J. Hugenholtzweg, Willemstad

Licence

RegulatorGaming Control Board Curaçao

Licence numberOGL/2011/9316/153

E-mail

Written contact[email protected]

Response Times

See When A Human Picks Up

This table settles how long each channel takes and which clock the hours follow.

Live Chat

Chat hours24 hours a day, 7 days a week

Chat first reply2 minutes

Time zoneGMT

E-mail

E-mail address[email protected]

E-mail reply8 hours

Phone

Phone number+44 20 6701 9558

Phone waiting time5 minutes

When Play Stops Feeling Like A Choice

Gambling harm is not something you have to explain to us first. GamCare, BeGambleAware, Gamblers Anonymous UK and GAMSTOP all work independently of Fortunica Casino, and each offers a different kind of support for players in the United Kingdom.

GamCare. Free counselling and a live chat service for anyone in the United Kingdom whose play has become difficult, open every day of the year.

BeGambleAware. Funds treatment, prevention and research, and publishes plain guidance on spotting harm early and setting limits that hold.

Gamblers Anonymous UK. Runs peer meetings across the United Kingdom where members share what worked, in person and online, at no charge.

Learn more

Answers In A Minute

Before You Message Anyone

Read this and you will know what support covers, what it cannot do, and where the limits sit.

trustIs support there at night and at weekends?+

Live chat and the phone line both run all day and every day, so a Saturday night or a bank holiday is not a gap. The reading is British time, GMT. E-mails sent overnight are answered in the morning in the order they arrive.

trustWhat if I want to check the licence behind this site?+

Fortunica Casino N.V. holds licence OGL/2011/9316/153, issued by the Gaming Control Board Curaçao. That board is not a United Kingdom regulator, so its rules on how a complaint is escalated may feel unfamiliar to a British player. The details sit in plain view on this page.

trustWhat if I want my account shut for good?+

Ask live chat and the account can be closed, with any pending withdrawal settled as normal. A duplicate account on the same player is closed without discussion, so one request on one account is enough. Closing is not the same as GAMSTOP, which blocks registration elsewhere too.

trustWhat if I write in a language you do not list?+

Support answers in English, German, Finnish and Norwegian, and the team is told in advance which of the four you will use. If you write in another language, a reply may take longer or come back in English. The casino itself is in English for United Kingdom players.

trustDo I need documents before cashing out?+

Do I need to send document photos before my first cashout? Yes, and the check usually takes up to thirty-six hours once the set is complete. Identity, address and a photo of the payment card settle it in one pass. Sending them early means no pause later.

trustDo I need to stay with one adviser after a bad reply?+

Do I need to keep pushing with the same adviser? No. Write to [email protected] with the chat transcript or e-mail and say plainly what you expected instead. A fresh reviewer takes the case, and if the outcome still feels wrong you may put it to the Gaming Control Board Curaçao.

Nothing Went Right

A Clear Path To A Final Decision

Players often fear a complaint vanishes, so every step here has an owner and a next stage.

Your Written Complaint

Write to the complaints address with the timeline of events and the outcome you are asking for. Keep the reference number you receive.

Wait For The Decision

A named handler reviews the case and replies with a decision, and the reference number follows the case to the next stage.

Fortunica Casino Final Response

Fortunica Casino issues a final response if you remain unhappy, and that response is what the regulator will ask to see.

A Ruling From The Regulator

With the final response in hand, you can take the matter to the Gaming Control Board Curaçao, the regulator named above.